Shipping and Delivery Policy

Menorah Way is fully committed to ensuring that your orders are delivered promptly, securely, and within the established deadlines, always in compliance with consumer protection standards, particularly regarding the duty of disclosure and good faith in consumer relations.

 

Shipping Methods

 

We offer various shipping methods, which may vary depending on the delivery address, product type, and carrier availability in the customer's region.

  • Standard shipping via contracted carriers;

  • Express delivery, when available;

  • In-person pickup, in cases where a physical location is provided and pre-approved.

The available options will be displayed clearly at checkout, along with their respective deadlines and costs.

 

Shipping and Delivery Times

 

The delivery period begins upon confirmation of payment by the financial institution or intermediate platform. After this confirmation, the order is prepared, packed, and shipped within an average of up to [X] business days.

  • The estimated delivery time is provided at checkout, based on the zip code.

  • External factors such as strikes, weather events, or logistical restrictions may cause delays, but we are committed to informing the customer whenever any issue arises.

  • If the delivery time is exceeded without a plausible justification, you may contact us to discuss your options, which may include a full refund, an exchange for another product, or a proportional discount on the price.

 

Tracking

 

All orders include a tracking number, which is automatically sent via email and/or WhatsApp, allowing the customer to monitor each stage of the shipping process.

 

Delivery Attempts

 

Carriers will make up to two delivery attempts at the provided address. It is the customer's responsibility to ensure someone is available to receive the order.

If the delivery cannot be completed after the attempts:

  • The order will be returned to our distribution center.

  • A new shipping fee will be charged for reshipment.

 

Checking Upon Receipt

 

Upon receiving your order, we recommend immediately inspecting the package and the product. If there is any sign of damage, tampering, or discrepancy in the contents, the customer should:

  • Refuse the delivery and state the reason with the carrier, or;

  • Take photos of the package and product condition and send the images to us immediately via email or WhatsApp so that appropriate measures can be taken.

 

Incorrect or Incomplete Addresses

 

Menorah Way is not responsible for delays or failed deliveries due to incorrect address information provided at the time of purchase. In these cases:

  • If the order is returned to the store, the reshipment cost will be the customer's responsibility.

  • In case of cancellation, a refund will be issued only for the product(s) amount, with the shipping cost being deducted.

 

Regions with Delivery Restrictions

 

Some regions may have logistical restrictions defined by the carriers themselves, where home delivery is not performed. In such cases:

  • The order will be sent to the nearest carrier office for pickup.

  • The customer will be notified by email, SMS, or WhatsApp.

 

Customer Service

 

For questions or information about your delivery status, we are available through the following channels:

  • Email: [your@store.com]

  • Customer Service: Monday to Friday, from 9:00 a.m. to 6:00 p.m.

Our goal is to ensure your shopping experience is smooth, transparent, and protected by legal rights. If you have any difficulties, we will be ready to resolve them with speed and respect.